Accordo Privacy Policy

Accordo Corporation ("we," "our," or "us") is a Delaware corporation headquartered in Central Florida. We provide software for event organizers — covering sponsorship and exhibit sales, contracts, invoicing, floorplans, fulfillment and reporting — used by associations, conferences, trade shows and similar organizations.

This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, platform, and related services (collectively, the "Services").

1. Information We Collect

We collect the following categories of information:

Account and Contact Information

When you create an account or interact with us, we collect your name, email address, organization, and login credentials.

Free Downloads

When you request a free resource from our Backstage blog, we collect your name, work email address and organization, and which resource you asked for. We use these details to email you a secure download link and to record your interest in our records. If you tick the box for Backstage news, we also record that request. You'll only be added after you confirm it from the email we send you.

Business and Transaction Information

We collect data related to your use of the Services, such as event details, sponsorship selections, invoices, and contract records that you or your organization create or upload.

Payment Information

Payments are securely processed through our payment processors, Stripe and Authorize.Net. We do not store or have access to full payment card details. Stripe's processing is governed by its own Privacy Policy at https://stripe.com/privacy.

Usage and Technical Data

Our platform and our marketing website collect different things, and we describe them separately.

The platform. When you use the Accordo application we collect log data, IP addresses, browser type and usage patterns to keep the Services secure and working correctly. We also record product analytics: which feature was used, in which part of the product, and the customer organization it belongs to. These records identify the organization, not the individual — they contain no personal identifiers, no free-form text, no page addresses and no document links, and the system is built so that such values cannot be recorded even by mistake.

The marketing website. This is deliberately narrower. For each page view we record only the page path, the city and country resolved at the network edge, the referring site's domain (never the full referring address) and a broad device category such as mobile or desktop. City is the most precise location we keep; we do not record postal codes or coordinates. We do not store IP addresses, browser user-agent strings, or any visitor, device or session identifier alongside those counts, so individual page views cannot be linked to each other or to a person.

We do not use third-party analytics or advertising services on either, and we do not build cross-site profiles.

Cookies and Tracking

We do not use cookies for advertising, and we do not use third-party tracking or cross-site profiling. On our marketing website, page views are counted on our own servers as each page is served — there is no tracking script and nothing is stored on your device for analytics. Our web browser storage includes preferences you set yourself, such as light or dark appearance, the session cookie that keeps you signed in to the platform, and the referral cookie described below. Because we do not store or read anything on your device for analytics, no cookie consent banner is required for that counting.

Referral links. If you arrive on our website through a link shared by one of our referral partners, we store a small first-party cookie in your browser recording which partner's link you followed and when. It holds no personal information about you, is not shared with anyone, and expires after 30 days (following a different partner's link replaces it). If you contact us through our website while it is set, we note which partner referred you alongside your inquiry. You can delete it at any time by clearing cookies for useaccordo.com. We do not set this cookie for visitors in the European Union.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services.
• Process payments, contracts, and invoices.
• Communicate with you about updates, billing, and support.
• Personalize your experience within the platform.
• Monitor system usage and ensure platform security.
• Credit referral partners who introduced you to us.
• Send you the resources you request, and, where your organization looks like a fit for Accordo, follow up with you about your events. We never add you to marketing email unless you opt in and confirm.
• Comply with legal and regulatory obligations.

We do not sell or rent your personal information.

3. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your information under one or more of the following legal bases:

• Contractual necessity – to provide and manage your account and Services.
• Legitimate interest – to improve the Services, ensure security, and communicate with you.
• Legal obligation – to comply with applicable laws.
• Consent – for optional communications or analytics, where required.

4. Information Sharing

We share limited information with trusted third parties who help us operate our Services, including:

• Payment Processing: Stripe and Authorize.Net (for billing and payments).
• Email Delivery: Postmark (to send transactional email such as proposals, contracts, invoices and reminders on your behalf).
• Hosting and Infrastructure: Cloud service providers that securely host our systems.
• Security: Infrastructure services used to protect the Services from abuse, including Cloudflare Turnstile, which checks that a download request comes from a person rather than an automated program. Our analytics are first-party and are not shared with anyone.

All third parties are bound by confidentiality and data-protection obligations consistent with this Privacy Policy.

We may also disclose information:

• To comply with legal requirements or protect our rights.
• In connection with a merger, acquisition, or sale of assets (with notice where required).

5. Data Retention

We keep information for as long as your organization has an active account with us. After an account closes:

• Account and contact records are deleted or anonymized within 90 days, unless you ask us to remove them sooner.
• Contracts, invoices and payment records are kept for seven years, because tax and accounting rules require us to retain them.
• Backup copies are overwritten on a rolling basis and are not restored except to recover from a failure.
• Website analytics contain no personal data and are kept in aggregate.
• Download links expire after 7 days. The record of each link is deleted 90 days after it expires. The contact details you gave us are kept with our other business contacts, and you can ask us to delete them at any time.

You can ask us to delete your account or data at any time (see Section 11). Where we are legally required to keep a record, we will tell you rather than delete it quietly.